Return Policy
If your item is not non-returnable (see below) and you would like to return it, In order to process your return as quickly as possible, it is essential that you obtain a return authorization number from our customer service representative. You can contact us by email or by phone at 800-292-9607. Unfortunately, packages without a return authorization number will not be accepted. Send it back with your order # within 30 days of purchase date, for a refund, minus a $20 USPS shipping, insurance and restocking fee (overnight and international delivery shipping cost varies). We can waive the $20 fee if you wish to exchange for another item of greater or equal value and keep it. All items must be sent back fully insured & with delivery confirmation to: AHJ, P.O. Box 82482, San Diego, CA 92138 (for USPS only). Tracking number must be emailed to us as soon as item is shipped. Items returned after 30 days are based on approval. If approved, they will be subject to a 15% restocking fee, and can only be exchanged for equal or greater value. Please allow 10 business days for refund processing after item is received back.
*Special Orders that are not resized and are manufactured by our company are returnable with a 25% restocking fee. However, if you choose to cancel after receiving the graphic rendering or wax model, we will deduct $60 to cover the cost of the rendering and $140 for the wax. Or, if you cancel before we ship, the 25% restocking fee will be applied. If a ring guard, enhancer, or wedding band is made, it is recommended that your ring being fitted for it is sent to us. If you do not send it and rely on basic measurements, it is not our responsibility if it does not fit properly.
NON-RETURNABLE ITEMS:
Items that have been worn, resized either by us or other (If a size is chosen that does not have "(Stock)" next to it, it will be resized and become non-cancellable, non-returnable. Also, if a stock size is chosen and we don't have that size, if we resize it, it becomes non-cancellable, non-returnable) engraved, customized, or altered such as a semi mounting or mounting with a peg head soldered on or a setting or semi setting set with a center diamond or damaged in any way, will not be accepted. Appraisals for jewelry items are non-refundable. We are not responsible for lost or stolen items.
WARRANTY:
If your item has a problem due to a factory defect and is not non-returnable (see above), please return within 30 days for repair or exchange (depending on the condition). This warranty does not cover the loss of large stones. However, if 1-2 stones smaller than 1.5 mm falls out within 1 year, we'll send you up to 2 stones to replace them for free.
SOLD SEPARATELY:
Center stones shown with settings, semi mountings, semi settings and peg heads are sold separately. Diamond solitaire rings shown with ring wraps, enhancers and guards are also sold separately.
*WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS.
*We reserve the right to refuse an order based on questionable order information or incorrect pricing.
*Prices are subject to change.
*Our jewelry items appear larger than they are to show the detail. Size of rings shown with hands are approximate.
*Our platinum items are 950 platinum.
*Diamond carat weight on our jewelry are approximate.
